Refund Policy

Refund Policy

At Havenly, we are committed to ensuring that every purchase brings elegance and satisfaction to your home. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund process. Please read the details below to understand how refunds are handled.

Refund Eligibility

Refunds are available under the following circumstances:

  1. Damaged or defective items: If the product you received is damaged or defective, you can request a refund. Please provide photos or a short video of the damaged item as evidence.
  2. Incorrect items: If you receive an item that differs from what you ordered, you are entitled to a full refund or a free replacement.
  3. Dissatisfaction: If you are not satisfied with your purchase for any reason you can request a refund within 30 days of delivery, provided the item is returned in its original condition, unused, and with all packaging intact.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Products that have been used or show signs of wear.
  • Items returned without their original packaging or missing tags or labels.
  • Clearance or final sale items.

Refund Procedure

  1. Submit a request: To initiate a refund, contact us via email at info@heritage-living.com or fill out the contact form on our website. Please provide your order number, the reason for the refund, and any supporting documentation (photos/videos for damaged or incorrect items).
  2. Approval and return: Once your request is reviewed and approved, we will provide further instructions. In some cases, the item may need to be returned to our warehouse.
  3. Refund timeline: After receiving and inspecting the returned item, we will process your refund within 24-48 hours. Refunds will be issued to the original payment method used during checkout. Please allow additional time for processing by your bank or payment provider.

Partial Refunds

In some cases, partial refunds may be granted:

  • Items that show minor signs of use or are not in their original condition.
  • Items without original packaging or tags that were not returned due to an error on our part.

How to Request a Refund

  1. Contact us: Send us an email at info@havenly-home.com or use the contact form on our website to submit your refund request. Include your order number and the reason for the request.
  2. Provide evidence: For damaged or incorrect items, attach relevant photos or videos as supporting documentation.
  3. Return the product: If necessary, we will provide detailed instructions on how and where to return the product.
  4. Receive your refund: Once the returned item has been received and inspected, we will process your refund within 24-48 hours.

For any questions or additional assistance, do not hesitate to contact our customer service team. We are here to ensure a smooth and satisfying refund experience.