Payment Policy
Payment Policy
At Havenly, we are committed to providing a secure and seamless payment experience for all our customers. Please review the following payment methods and guidelines before making a purchase.
Accepted Payment Methods
We accept the following payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Apple Pay / Google Pay: Quick and convenient payments using your mobile wallet
- Shop Pay: Fast and secure payments with Shop Pay
Currency
All transactions in our store are processed in the following currencies:
- GBP (Great British Pound)
- USD (US Dollar)
- CAD (Canadian Dollar)
- AUD (Australian Dollar)
The prices displayed on our website will reflect the currency based on your location or selected preferences at checkout. If your card or account uses a different currency, your payment provider may charge a conversion fee.
Payment Security
Your security is our priority. All payment information is processed securely using SSL encryption. We do not store any payment card details on our servers, ensuring your information is protected against unauthorised access.
Billing Information
Please ensure that your billing information (name, address, and phone number) matches the details registered with your credit/debit card provider or PayPal account. Mismatched information may cause delays in processing your order.
Payment Issues
If a payment fails, please check:
- That you have sufficient funds in your account
- That your card information is correct
- That your bank has approved the transaction
If you encounter any issues during checkout, please contact our customer service at info@havenly-home.com, and we will be happy to assist you.
Refunds and Chargebacks
If you are eligible for a refund, it will be processed to the original payment method used during the purchase. Depending on your payment provider, it may take 3 to 10 business days for the refund to appear in your account.
For more details on refunds and returns, please refer to our Refund Policy.