(FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Havenly FAQ!
Here you will find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don't hesitate to contact us or visit our Contact Us page.
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay.
Q: How do I know if my order has been placed correctly?
A: Once your order is complete, you will receive a confirmation email with the purchase details. If you don’t receive the email, check your spam folder or contact us at info@havenly-home.com
Shipping and Delivery
Q: Where do you ship to?
A: We offer shipping to the UK, Canada, Australia, and the United States
Q: How long does shipping take?
A: Standard shipping takes 3-5 business days. For more details, visit our Shipping Policy page.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with tracking information. You can track your order directly on our website or the carrier’s website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. For more details, visit our Returns and Exchanges page.
Q: How do I initiate a return or exchange?
A: To initiate a return, visit our Return Policy page and follow the instructions. If you encounter any issues, contact us at info@havenly-home.com
Q: Do you offer free returns?
A: Currently, we offer free returns for domestic orders. For international returns, the shipping costs are the customer's responsibility.
Products
Q: Are your products sustainable or ethically made?
A: Yes! We prioritize sustainability.
